1. Person responsible
Tavora Brands AG
Tramweg 35, 6414 Oberarth, Switzerland
Email: marketing@tavora.ch
Phone: +41 41 766 72 10

2. Scope
This privacy policy applies to kitchen-more.ch as well as all online offerings, newsletters, marketing activities, and interactive services (e.g., chatbots). The legal basis is the Federal Data Protection Act (DSG). The EU General Data Protection Regulation (GDPR) is voluntarily observed for users from the EU.

3. Processed data and purposes
We process personal data in the context of:

  • Registration, ordering, newsletter subscription

  • Use of contact forms and chatbot

  • Interactions with third-party content and social plugins

  • Statistical analysis and website optimization

Examples of data types:

  • Last name, first name, postal address, email, telephone number, IP address

  • Access data (e.g. log files, referrer, browser, operating system)

  • Interactions in the chatbot

  • Newsletter tracking data (opening and click behavior)

4. Purposes and legal bases of processing

  • Contract fulfilment (Art. 6 (1) (b) GDPR / Art. 31 (2) (a) DSG): creation of a user account, order processing, customer service, sending of gifts when participating in promotions

  • Consent (Art. 6 (1) (a) GDPR / Art. 31 DSG): Newsletter, chatbot, marketing

  • Legitimate interest (Art. 6 (1) (f) GDPR): website optimization, statistics

5. Retention period
We store personal data only for as long as necessary for the respective purpose. Statutory retention periods (e.g., 10 years for tax-relevant data) remain unaffected.

6. Disclosure to third parties
We only share data with service providers with whom we have concluded a data processing agreement (DPA), e.g., for:

  • Shipping service providers (e.g. post office, Planzer Logistik)

  • Newsletter distribution

  • Hosting & IT Services

  • Payment processing (e.g. Stripe, Twint, PayPal, PostFinance)

  • Analytics tools (e.g. Google Analytics)

  • Chatbot hosting

7. Transfer to third countries
If service providers (e.g. Google, Meta, digital service providers) are located in countries without equivalent data protection, we use standard contractual clauses (SCCs) to ensure the protection of your data.

8. Newsletter
Our newsletter is sent only after double opt-in and may include statistical analyses (e.g., link clicks). You can unsubscribe at any time via the link in the newsletter or by emailing marketing@tavora.ch .

9. Integration of third-party content
We integrate content from YouTube, Google Maps, and Facebook, for example. These providers may collect IP addresses and set cookies.

10. Cookies and web tracking
We use cookies for functionality, security, and statistical purposes. You can disable cookies in your browser. For web analytics, we use Google Analytics with enabled IP anonymization.

11. Cookies and Analytics
Google Analytics uses cookies and stores data on servers in the USA. The IP address is anonymized. You can prevent tracking with an opt-out cookie .

We use cookies for functional purposes and web analytics. A consent banner is not required in Switzerland, as we do not distribute within the EU.

12. Facebook Social Plugins
When you load Facebook plugins (e.g., the Like button), data is transmitted directly to Facebook. If you want to avoid this, log out of Facebook beforehand or block the plugins with add-ons.

13. Use of AI
We use generative AI systems (e.g., Midjourney, DALL·E, Mistral, ChatGPT) to generate images and text. No personal data is used in this process. The AI-powered chatbot only processes questions and answers with your express consent. Its use is secure and transparent in accordance with the EU AI Act and the German Data Protection Act (DSG).

Interactive system based on AI agents

  • Processing only takes place after active consent (opt-in)

  • Data: User questions, email for support forwarding if applicable

  • No disclosure to third parties without legal basis

Legal basis: Consent according to Art. 31 DSG / Art. 6 (1) (a) GDPR
Note: Use is voluntary. The chat is not a substitute for legal advice.

14. Data security
We protect your data with technical and organizational measures (TOMs) against loss, misuse and unauthorized access.

15. Your rights
You have the right to:

  • Information about your data

  • Correction and deletion

  • Restriction of processing

  • Data portability (when GDPR applies)

  • Revocation of consent given

Please send inquiries by email to: marketing @tavora.ch

16. Changes to this statement
This privacy policy may be updated from time to time. The most recent version will be available on our website.

Updated on: 01.08.2025