FAQ, tips & instructions for the perfect coffee

Espresso, Café Lungo and Café Americano at the touch of a button

Fully automatic coffee machine Finessa INTENSO | B03924 from KOENIG:

Elegant design, compact format, maximum coffee enjoyment and easy operation –
Finessa INTENSO is the perfect fully automatic machine for coffee lovers who want to enjoy freshly ground espresso, café lungo or café americano.

Fully automatic coffee machine Finessa INTENSO - kitchen - more.ch

Technical data:

  • Compact fully automatic coffee machine with pre-brewing technology
  • Espresso (strong), Café Lungo (mild), Café Americano and hot water function
  • Energy efficiency class A+
  • Only 18 cm wide
  • Patented brewing unit
  • Precise conical grinder made of stainless steel, continuously adjustable
  • Automatic flushing
  • Saving your favorite coffee
  • 3 different modes with ECO function and automatic shutdown
  • Power 1235-1470 W
  • Dimensions - Product size: Length 180mm / Height 315mm / Depth 405mm

Product description
The Finessa INTENSO is a particularly compact fully automatic coffee machine, just 18 cm wide, featuring a stainless steel conical grinder, touchscreen operation, and a patented brewing unit. It prepares espresso, café lungo, and café americano fresh from beans at the touch of a button—ideal for anyone who appreciates intense coffee enjoyment in a compact format.

Frequently Asked Questions (FAQ)

☕ General information on operation

Which coffee specialties can I prepare with the Finessa INTENSO?
Espresso (30 ml), Café Lungo (150 ml) and Café Americano (150–300 ml with hot water) – all via touch selection.

How do I set my favorite coffee?
Hold the button down for 2 seconds → select the drink → dispense the individual amount and press the button again → saved.

Can I adjust the grind size?
Yes, continuously variable – only during grinding! Never turn while the grinder is stopped.

How long does it take to heat up?
The machine is ready in about 50 seconds .

Can I also only get hot water?
Yes, using the hot water function. Ideal for warming cups or for Americanos.

🧼 Cleaning & Care

How often do I need to clean the machine?

  • Daily: Empty the drip tray, grounds and residual water containers, briefly rinse the brewing unit.

  • Weekly: Clean the interior and powder chute, wipe the bean container dry.

  • Monthly: Degrease the brewing unit and descaling with KOENIG Clean Coffee & Calco Clean.

How do I descale properly?

  1. Add descaler (150 ml Calco Clean + 750 ml water)

  2. Press buttons for 5 seconds

  3. Start process (Espresso button)

  4. Wait for the flow and flush

  5. Device switches off automatically.

What if the descaling symbol does not go off after the process?
Repeat the process without pressing any buttons. Check that the tank and water tank box are dry and correctly inserted .

⚠️ Problem solving

No coffee even though the machine is running?
➡️ Draw hot water to remove air. Insert the tank correctly. Check the spout for blockages.

Pump making noise / machine drawing air?
➡️ Dry the outside of the water tank thoroughly, descale the tank separately if necessary.

Symbol for “grounds container full” remains active?
➡️ Wait 10 seconds until the symbol flashes , then reinsert the container.

Coffee is too cold?
➡️ Preheat the cup with hot water. The first time you use the coffee, it's generally a bit cooler. Check for descaling.

Foam not so nice anymore?
➡️ Clean the brewing unit with a degreasing tablet. Descale.

Coffee doesn’t taste good?
➡️ Adjust the grind (only when grinding). Wait for 3–4 extractions. Try other beans (preferably 100% Arabica or an Arabica/Robusta blend).

Coffee powder in the residual water container?
➡️ Minimally normal. If there is a lot of residue: Clean the interior above the brewing unit and check the grind.

Control panel not responding?
➡️ Remove the film, place your finger flat on the screen (not just the tip of your finger), and clean the display.

Brewing unit blocked or tilted?
➡️ Turn the appliance off and on again, close the side door correctly. If it's jammed, carefully loosen the grounds container, then reinsert it correctly by hand.

📞 Service

Support contact:
📞 +41 41 766 72 10
📍 TAVORA Brands AG, Tramweg 35, 6414 Oberarth
🌐 www.tavora.ch

Bonus: 4 professional tips for the best coffee enjoyment

  1. Bean selection – the be-all and end-all:
    Choosing the right bean is crucial for taste, crema, and aroma. Medium roasts made from 100% Arabica or high-quality Arabica/Robusta blends are particularly suitable for the Finessa models.
    👉 Recommendation: The baristas at Turmkaffee have developed roast profiles specifically tailored to the Finessa machines. These coffees are optimized for the perfect blend of grind size, brewing temperature, and pressure – for full flavor and perfect crema in every cup.

  2. Optimize grind:
    If the grind is too coarse, the coffee will be watery and sour. Too fine? Then it will taste bitter. Our machines come pre-adjusted at the factory – minor adjustments are only necessary when necessary and only during the grinding process !

  3. Use the correct amount of water:
    Prefer a larger cup? It's better to use the Americano function (espresso first, then hot water) instead of simply extending the brewing time – otherwise, the coffee will be watered down and lose its flavor.

  4. Cleaning makes the difference:
    It sounds unsexy, but it's crucial! Only a regularly maintained machine will deliver consistently top-quality results. Observe cleaning and descaling intervals (see instructions).

Documents available for customers of the Finessa INTENSO B03924 fully automatic coffee machine from KOENIG:

The coffee lounge

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Click here to go directly to B03924 in the shop Kitchen-More.ch

For your concerns, you'll always have a direct line to your contact person, who will personally discuss your needs with you. Daniel Gwerder, Chief Digital Officer, is available for personal support. +41 79 638 45 16